Privacy Policy
Last Updated: May 24, 2024
At The Lingua Loom, we weaving together language excellence with rigorous data security. Your privacy is a top priority for us. This document provides a clear, transparent explanation of how we protect your information while delivering world-class English instruction from our London hub.
1. Information We Collect
Personal Identity
When you register for a course or request a consultation, we collect your name, email address, phone number, and professional background to tailor your learning path.
Technical & Usage Data
We use cookies to gather anonymous diagnostic data including IP addresses and browser types to improve our digital classroom's performance.
Academic Progress
For your certification, we track course completion, assessment results, and with your explicit consent, we may record sessions for quality assurance.
Payment Security
Transactions are handled via encrypted gateways like Stripe. The Lingua Loom never stores your full credit card details on our own servers.
2. How We Use Your Information
Your data informs every stitch of our service. We use it to:
-
Service Delivery: Managing enrollment, scheduling interactive sessions, and issuing course certificates.
-
Personalization: Adapting curriculum content to match your industry-specific needs and linguistic speed.
-
Authorized Marketing: Sending occasional newsletters regarding new courses or cultural immersion events, only where you have opted in.
3. Data Sharing & Security
The Lingua Loom is built on trust. We do not sell your personal data to third parties. Data is only shared with essential service providers (hosting, payment, and CRM) who adhere to strict confidentiality agreements.
Our platform utilizes 256-bit SSL encryption to ensure that the bridge between your device and our London infrastructure remains private and impenetrable.
4. Your Data Protection Rights (GDPR)
Under the UK General Data Protection Regulation, you are the master of your data. You have the following rights:
Right of Access & Portability
Request a digital copy of your data for reuse across other services.
Right to Rectification
Ask us to correct inaccurate or incomplete information instantly.
Right to Erasure
The 'Right to be Forgotten' allows you to request total deletion of your account.
Right to Object
Withdraw your consent for marketing or specific processing activities at any time.
To exercise these rights, please contact our Data Protection Officer:
Contact DPOAlternative contact: 124 Horseferry Road, London, SW8 2LQ, United Kingdom.